1. PURPOSE AND SCOPE
The Company and our affiliates and subsidiaries (the "Company", "our","us" or "we") are committed to protecting the Personal Information (defined below) of our customers and website users (“you”)from unauthorized collection, access, use, or disclosure, theft or loss. We value your privacy and are committed to being accountable for how we treat your Personal Information. All employees, partners and affiliates are required to adhere to the protections described in this Policy.
"Personal Information" means any information (factual or subjective, recorded or not) about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information.
In this Policy, we explain how we collect, use and disclose your Personal Information that we obtain when you use our services, visit or use our websitehttps://www.freightcom.com and its subdomainsor such other website as we may from time to time notify (our “Website”), or otherwise interact with us, and the steps we take to protect your Personal Information. The purpose of this Policy is to inform you of our privacy practices including:
i) a description of the types and categories of Personal Information we collect, or may collect about you;
ii) how we collect your Personal Information;
iii) the purposes for which we collect, use and disclose your Personal Information (i.e., why we collect it);
iv) how we use or intend to use your Personal Information;
v) how to obtain access or request correction of your Personal Information;
vi) with which parties we may share your Personal Information;
vii) and to provide you with contact information should you have questions or concerns about our practices.
Please read this Policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, please do not use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this Policy. This Policy may change from time to time. Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the Policy periodically for updates.
Notice to California Residents
If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. To learn more about our data collection practices and your California privacy rights, visit the California Consumer Privacy Act of 2018 (CCPA) Privacy Notice
2. OVERVIEW OF OUR PRIVACY PRACTICES
Our privacy practices are summarized here. The Company:
1) collects Personal Information when you access or provide information through our website or make inquiries with us;
2) may collect non-identifiable information regarding users, including the date and time users access our Website, Internet protocol (IP) address, cookies and web beacons;
3) shares your Personal Information with our authorized employees, agents, service providers and legal representatives, and may also share this information with third parties engaged to provide products and services on our behalf (“Third Parties”), such as the extension of credit, or the provision of shipping information to third party carriers. When connecting to a Third-Party website within our website, such use is governed and controlled by the terms and conditions for those Third Parties. the Company Inc does not control the terms of Third Partyweb sites. Wemay however, share your Personal Information with these Third Parties in order to fulfil the services you have requested through the use of our Website;
4) will not share your Personal Information with Third Parties without your consent, except as set out in (3), unless you have (i) authorized us to do so; (ii) as required by law; or (iii) as disclosed to you when the Personal Information is collected;
5) may collect and use your Personal Information to comply with applicable laws and regulations, to administer our Website, to protect you and us from fraud or other illegal activities, to contact you regarding your inquiries, and to communicate with you (provided you have opted to receive such information);
6) allows you to withdraw your consent to the collection, storage, use, disclosure and retention of your Personal Information at any time by contacting us at legal "at" freightcom.com;
7) will mitigate the risk and impact of potential harms involved in the disclosure of Personal Information through the adoption of reasonable physical, technical and organizational procedures appropriate to the sensitivity of the data in an effort to safeguard the Personal Information you provide to us.
To assist with meeting our privacy obligations, we have designated a contact person, the Privacy Officer, who is accountable for the Company’s compliance with applicable privacy legislation
The Company adheres to the privacy principles set out by the Canadian Standards Association (CSA). The CSA’s ten privacy principles serve as the basis of Canada’s federal privacy legislation, Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5). These principles form the basis of our Policy and how the Companycollects, uses, discloses and safeguards the Personal Information we hold about you.
2. Identifying purposes for collecting Personal Information: we will identify the purposes for which Personal Information is collected at or before the time the information is collected.
3. Consent for collection, use, and disclosure of Personal Information Your knowledge and consent are required for the collection, use or disclosure of Personal Information, except where otherwise permitted or required by law
4. Limiting collection of Personal Information: we will limit the collection of Personal Information to that which is necessary for the authorized purposes identified. Information will be collected by fair and lawful means.
5. Limiting use, disclosure, and retention of Personal Information: Personal information will not be used or disclosed for purposes other than those for which it was collected. Personal information will be retained only as long as necessary to fulfil those purposes.
6. Accuracy of Personal Information: Personal information will be as accurate, complete and up to date as is necessary for the purposes for which it is to be used.
7. Ensuring safeguards for Personal Information: Personal information will be protected by security safeguards appropriate to the nature and format of the information being stored
8. Openness about Policy: we will provide you with specific information about our policies and practices relating to how we manage your Personal Information.
9. Individual access to Personal Information Upon your written request, we will inform you of the existence, use and disclosure of your Personal Information and will give you access to that information, with limited exceptions. you may challenge the accuracy and completeness of the information and may request to have it amended.
10 Challenging compliance with the Policy you may address a challenge or complaint concerning compliance with the above principles to our Privacy Officer at legal “at” freightcom.comor to the relevant regulatory oversight body.
3. PERSONAL INFORMATION WE COLLECT ABOUT YOU
We collect and use several types of information from and about you, from various sources including:
a) Information you Provide the Company Which Is Necessary to Use our Services
We ask for and collect the following Personal Information about you when you use our Website. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations and provide you with the Company’s website(s), products, services and applications. Without it, we may not be able to provide you with all the requested services.
i) Account or Registration Information.When you sign up for a theCompany account, or subscribe to our services, we require certain information to create and validate your account, such as your contact information, including your name, business name, username, password, mailing address, freight broker status, shipping address, e-mail address, telephone number.
ii) Identity Verification and Payment Information. Such as images of your government issued ID (as permitted by applicable laws), your ID number or other verification information, bank account, credit card information or payment account information.
b) Information you Choose to Give us
You can choose to provide us with additional Personal Information beyond what is required to register for a basic account, including but not limited to the following:
i) information about your business, including industry type, preferred language(s), businessname, businessaddress, social media account handles and usernames, photos, website URL’s;
ii) user preferences such as system related settings, email preferences, units of measurement, shipping preferences, default packaging type, operational information about your business, address books of your customers, custom package information and product information including origin, price, and weight; or
iii) information you submit when you fill in a form, or respond to marketing efforts, such as survey responses and online reviews. We may collect records and copies of your correspondence (i.e., such as e-mail correspondence with various members of the Company), if you contact us or otherwise communicatewith our customer service team, or share your experience with us.
c) Information Automatically Collected By Using our Website and our Services
When you use our Website or our services, we automatically collect Personal Information.This information may include:
ii) Geo-location Information.Such as precise or approximate location determined from your IP address depending on your device settings. we may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
iii) Usage Information. We collect information about your interactions with the Website, such as the pages or content you access on our Website, how long you spend on a particular page,.products you viewed or searched for on our Website, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and other information derived from your access and usage of our website information you input into our Website (such as search terms in the search bar), any links you click on, and similar information.
iv) "Aggregate Information" means information about users we may collect to create information that is aggregated and anonymized that cannot be used to identify any natural person. We may collect aggregate information in order to develop statistics and analytics about our Website and improve the user experience and the delivery of our services.For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website feature. Though Aggregate Information may be derived from Personal Information, it is not considered Personal Information because it cannot be used to identify any natural person.
v) Log Data and Device Information. We automatically collect log data and device information when you access and use our Website, even if you have not created a Website Account or logged in. That information includes, among other things: details about how you’ve used our Website, including if you clicked on links to third party applications), IP address, MAC address, access dates and times, hardware and software information, browser type and version, time-zone settings, browser plug-in types, operating system, information about your internet connection, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using our Website.
viii) Web beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
d) Information from Third Parties
We collect Personal Information from other sources, such as:
you can opt-out of several third-party ad servers' and networks' cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada. you can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
we do not control these third parties' tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts.
5. HOW WE USE YOUR INFORMATION
We may use, store, and process Personal Information to (i) provide, improve, and develop our Website and our services, (ii) to perform our legal obligations and enforce our policies, and (iii) provide, personalize, measure, and improve our advertising and marketing.
a) Provide, Improve, and Develop our Website and Services, including to:we use Personal Information to:
i) enable you to access and use the Website and our services,
ii) perform analytics, debugging and conduct research,
iii) provide you with information, products, or services that you request from us.
iv) provide customer service or handle customer complaints,
v) send you messages, updates, security alerts, and account notifications,
vi) To notify you about changes to our Website or any products or services we offer or provide though it,
vii) to operate, protect, improve, our Website and our services, and personalize and customize your experience (based on your preferences).
a) Perform our Legal Obligations and Enforce our Policies: we may use Personal Information to:
i) detect and prevent fraud, spam, abuse, security incidents, and other harmful activity,
ii) conduct security investigations and risk assessments,
iii) verify or authenticate information provided by you,
iv) comply with our legal obligations,
v) enforce our agreements with your or ourthird-parties,
a) Provide, Personalize, and Improve our Advertising and Marketing. We may use Personal Information to:
i) send you marketing, advertising or promotional messages or materials, and other information based on your preferences,
ii) personalize, measure, and improve our advertising,
iii) administer surveys, sweepstakes, contests, or other promotional activities sponsored or managed by the Company or its third-party partners; and
iv) analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you (based on your preferences).
If you do not want us to use your information to promote our services to you, please use the unsubscribe mechanism, located at the bottom of our e-mails. We provide an opportunity for any user to unsubscribe from our services or opt-out of contact for marketing purposes on an ongoing basis by using the unsubscribe mechanism at the bottom of our e-mails.
we may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
6. SHARING AND DISCLOSURE OF YOUR INFORMATION
We will keep Personal Information that you provide to us private and will disclose such Personal Information only in accordance with this Policy. We do not sell, rent, or lease to third parties any Personal Information we collect from you.
We may share your information in the following circumstances:
i) With our Subsidiaries or Affiliates - we may share information between and among the Company, its subsidiaries, and affiliated companies. For example, we may share your information with our subsidiaries and affiliated companies to process orders and requests, and expand and promote our product and service offerings.
ii) With our Service Providers - we may share your information with service providers that provide us with support services, such as credit card processing, website hosting, email and postal delivery, location mapping, product and service delivery, or analytics services. Weaim at contractually prohibit these service providers from retaining, using, or disclosing your confidential Personal Information for any purpose other than performing agreed upon services for us. We strive to ensure that our Service Providers process the Personal Information with the same standards set out in this Policy
iii) In the Context of Corporate Transactions - If we become involved with a merger, divestiture, restructuring, reorganization, dissolution, sale or transfer, or other corporate transaction or another situation involving the transfer of some or all ofour business assets, we may share your information with business entities or people involved in the negotiation or transfer.
v) With our Marketing Service Providers - we may share your information with marketing service providers to assess, develop and provide you with promotions and special offers that may interest you, administer contests, sweepstakes and events or for other promotional purposes.
vi) With Your Consent - we may share information about you with other companies if you give us permission or direct us to share the information.
vi) When the Information Does Not Identify you - we may share your information in a way that does not directly identify you. For example, we may share information about your use of our websites in a manner that does not identify you, or we may combine information about the nature or frequency of your transactions with similar information about other people and share the aggregated information for statistical analysis and other business purposes.For example, the information on a shipping label may include information about the company from which you have purchased a product, and your name and address
viii) When youProvide Information on our Website - If you post information, such as a review, on our Website, the information that you post may be seen by other visitors to our websites, including your user name.
We may transfer Personal Information that we collect or that you provide as described in this Policy to authorized employees, agents, legal representatives, contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providersthat assist us with Website administration, improvement and optimization, as well as credit agencies, carriers, and fulfillment centres) and who are contractually obligated to keep Personal Information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this Policy. Please note that third-party providers may change from time to time.
we may process, store, and transfer your Personal Information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country.
By submitting your Personal Information or engaging with the Website, you consent to this transfer, storage, or processing.
7. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will ensure that your records are disposed of in a secure and privacy protective manner.
Under some circumstances we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
In certain jurisdictions, you can request to have all your Personal Information deleted entirely. Please note that if you request the erasure of your Personal Information
i) We may retain some of your Personal Information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
i) We may retain and use your Personal Information to the extent necessary to comply with our legal obligations.
i) Information you have shared with others (e.g., reviews)
i) Because we protect your Personal Information from accidental or malicious loss and destruction, residual copies of your Personal Information may not be removed from our backup systems for a limited period of time.
8. CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
ii) Promotional Offers from the Company. If you have opted in to receive certain emails from us, or if we have sent you a promotional email, but you no longer wish to have your email address/contact information used by the Company to promote our own or third parties' products or services, you can opt-out by clicking the unsubscribe link we have included in the email. This opt-out does not apply to information provided to the Company as part of a purchase, a system notification, a product service experience, or other transactions.
iii) We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. you can opt out of several third-party ad servers' and networks' cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada. you can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
9. HOW WE SECURE YOUR PERSONAL INFORMATION
Safeguards are in place to protect the security of your information. Wekeep the Personal Information we collect about you confidential and have adopted reasonable physical, technical and organizational procedures appropriate to the sensitivity of the data to safeguard the Personal Information you provide to us. These safeguards are aimed at protectingPersonal Informationagainst loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
Although we do our best to protect yourPersonal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Notwithstanding thesecurity measures we have in place, no collection, storage or transmission of information over the Internet on websites or otherwise can be guaranteed to be completely secure, and therefore we cannot ensure, warrant or guarantee the security of any such information. As a result, we cannot warrant the security of any information you transmit to us, and you do so at your own risk
Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards, which any Website visitor can view.
10. CHILDREN UNDER THE AGE OF 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at legal “at” freightcom.com.
11. THIRD PARTY HYPERLINKS
12. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. By law you have the right to request access to and to correct the Personal Information that we hold about you.
you can review and change your Personal Information by logging into the Website and visiting your account profile page.
If you want to review, verify, correct, or withdraw consent to the use of your Personal Information you may also send us an email atlegal “at” freightcom.comto request access to, correct, or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect
we may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
we will provide access to your Personal Information, subject to exceptions set out in applicable privacy legislation.Examples of such exceptions include:
i) Information protected by solicitor-client privilege.
ii) Information that is part of a formal dispute resolution process.
iii) Information that is about another individual that would reveal their Personal Information or confidential commercial information
iv) Information that is prohibitively expensive to provide.
13. WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at marketing “at” freightcom.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision
If we make material changes to how we treat our users' Personal Information, we will notify you by email to the primary email address specified in your account orthrough a notice on the Website home page.
If you disagree with the revised Policy, you may cancel your account. If you do not cancel your account before the date the revised Policy becomes effective, your continued access to or use of the Website or our services will be subject to the revised Policy and you will be deemed to have consented to the revised Policy.
If any term, provision, covenant, or condition of this Policy is held invalid or unenforceable for any reason, the remainder of the provisions shall continue in full force and effect as if this Policy had been executed with the invalid portion thereof eliminated
16. CONTACT INFORMATION AND CHALLENGING COMPLIANCE
legal "at" freightcom.com
+1 (289) 371-1005
we have procedures in place to receive and respond to complaints or inquiries about our handling of Personal Information, our compliance with this Policy, and with applicable privacy laws. To discuss our compliance with this Policy please contact our Privacy Officer using the contact information listed above.